FAQs
FAQs
Q: What is dropshipping and how does it work?
A: Dropshipping is a retail fulfillment method where we, as the online store, do not keep any products in stock. Instead, we partner with a supplier who ships products directly to our customers. This allows us to offer a wide range of products without having to hold inventory.
Q: What types of products do you sell?
A: We specialize in adorable clothes and accessories for baby and toddler girls, including dresses, tops, bottoms, onesies, hair bows, and more.
Q: How do I know what size to order for my child?
A: We have a size chart available to help you determine the best fit for your child. If you're still unsure, please contact our customer service team and we'll be happy to assist you.
Q: How long does shipping take?
A: Shipping times vary depending on the destination, but most orders are shipped within 3-5 business days and arrive within 7-14 business days. We offer tracking information for all orders, so you can stay up-to-date on the status of your package.
Q: Can I return or exchange an item if it doesn't fit?
A: Yes, we accept returns and exchanges within 30 days of delivery. Please see our full refund policy for details on how to initiate a return or exchange.
Q: How do I track my order?
A: Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to follow the status of your package on the shipping carrier's website.
Q: Is my personal and payment information secure?
A: Absolutely! Our website uses SSL encryption to ensure that all personal and payment information is transmitted securely. We also comply with all major credit card companies' security protocols to protect your information.
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts, promotions, and sales on our products. Follow us on social media or sign up for our email newsletter to stay informed about our latest deals and discounts.
Q: How do I contact customer service if I have a question or issue with my order?
A: You can reach our customer service team through our website's contact form, by emailing us at contact@bnrbows.com, or by messaging us on social media. We're always happy to help with any questions or concerns you may have!